DigiPos

MP POS Case Study

Role

Research

Information Architecture

UI/UX Design

Branding

Design System

Platform

Android

MPOS

BACKGROUND

DigiPos provides an all-in-one payments, banking and operations platform for businesses.


Cash is king in Nigeria; despite the proliferation of digital payment options, cash remains the preferred mode of payment for most Nigerians. The existing infrastructure could only handle cash transactions, notwithstanding the aspirations of regulators and financial institutions for a digital-centric payment system.

Increasing the availability of cash by opening additional bank branches and automated teller machines was one of the first steps taken to close this gap. But there was still a huge gap between the demand for these banking services and the supply of banks.

WHAT WE WANTED TO SOLVE

Building a SoftPos


DigiPos solutions are sought by users due to the challenges posed by traditional POS systems. These include high upfront costs, limited mobility, space constraints, complex maintenance, and difficulties integrating modern payment methods. Businesses also need help with inventory management, scalability, security, and data analytics.

DigiPos addresses these challenges by offering cost-effectiveness, mobility, user-friendliness, real-time data insights, and compatibility with modern payment trends. Additionally, it bridges the gap between physical and online sales, caters to global needs, and aligns with eco-friendly practices. By overcoming these hurdles, DigiPos presents a versatile and efficient solution for businesses of various sizes and industries.

MP POS Case Study
18-65
Age range
Nigeria
Geography
68%
At least high school graduates
100
No. of Participants

WHAT WE DID

Understanding the needs of businesses


Our research team conducted a series of interviews with business owners and managers to understand their needs and challenges. We also conducted a survey to understand the financial habits of Nigerians and their attitudes towards digital payments.

  • • Existing solutions were complex.
  • • Agents mainly worried about online transaction security.
  • • Reliability issues stemmed from dependence on the telecom networks.
  • • Agents sought fast settlements and quick transaction reversals.
  • • POS access was restricted by cost, insurance absence, and performance.

Looking at the competition

Since most of the agents we hired came from other agency banking options and used more than one provider, it was important to look at what our competitors had to offer. This method was not only necessary to figure out how to make our answers even better, but it was also needed to make sure that our first ideas were correct.

Product User experience Security Transactions & Downtime
Paystack Clean interface, great onboarding,
but limited to Android and still scaling		 PCI-DSS compliant, robust encryption,
biometric & PIN-supported		 Stable performance
~0.5% – 1.5% per transaction,
capped at ₦2,000 (for local cards)
Flutterwave POS Slightly complex for new users
built for scaling businesses		 Compliant with global security
standards (PCI-DSS, TLS)		 Reliable with some downtime during upgrades
~1.4% local, 3.8% international
Palm Pay Good UX, Decent UI
Good Navigation, easy to find
Good onboarding flow		 Fingerscan, 2FA 0.5% withdrawal charge
Minimal downtime
Squad SoftPOS Average UX, Average UI
Poor Navigation
Difficult onboarding		 Fingerscan, 2FA, PIN
Hide account balance		 0.75% withdrawal charge
Moderate downtime

Mobile app

The mobile interface was designed first so merchant can focused on accepting payment in a fast, secure, and reliable way via their smartphones.

MP POS Case Study MP POS Case Study MP POS Case Study MP POS Case Study

Dashboard

This was designed so users can have a track record after a transaction is made, DigiPos provides a powerful analytics Dashboard that allows business owners to track performance metrics, and engage with their customers.

MP POS Case Study MP POS Case Study

Key takeaways

Though it took me a while to realise it, this product was designed to increase cash availability. This product is my favourite since it immediately and completely changes agency banking and also affects people's well-being. It also set the stage for business banking solutions.

This experience also showed the importance of user demands in design. Putting our agents first simplified complex financial procedures. An easy interface enhanced payment processing, inventory management, and financial decision-making due to our user-centered approach.

ANOTHER LIVE PRODUCT FROM CORALPAY

BILLERONE (WEB & MOBILE APP)


2022